Pophouse Entertainment Group AB, org. no. 559000-0484, Djurgårdsvägen 68, 115 21 Stockholm (“Pophouse Entertainment”) and companies that are at all times part of the same group as Pophouse Entertainment (“the Group” or “we”) process personal data for users and customers who use our services, stay at our hotel, attend our events and buy our goods etc. (“Services“).
“Personal data” refers to all information that can be directly or indirectly linked to a natural person living today. We care about the protection of your personal data and process your data in accordance with the General Data Protection Regulation (GDPR) and national data protection legislation, which exists to protect the privacy of individuals.
Some pages on the Group’s websites contain links to third party websites. These websites have their own privacy policies and the Group is not responsible for their activities, including but not limited to their information practices. Users who submit information to or through these third-party websites should review the privacy policies of the websites before providing any personal information to them.
Categories of Personal Data we may collect
In addition to the information you provide to us, we may collect information from ticket providers, travel agencies or other operators through which you have booked your service.
Purposes of processing
The Group may use your personal information for the following purposes:
- to perform and administer the services,
- to safeguard your interests,
- for accounting and invoicing,
- to contact you regarding your booking status or information related to your booking,
- to develop and analyse the business,
- to communicate with you and offer the Group’s services to you,
- to send you newsletters,
- to disclose information to partners whose events you attended, or
- to market the Group’s services.
Legal basis for our processing of your Personal Data
We process the information on the basis of our legitimate interest as an actor in the provision of our Services and in order to be able to fulfil the legal obligations incumbent on us.
The information processed for the purpose of developing and analysing the business and for communicating with you is processed on the basis of our legitimate interest in developing the business and communicating with our contacts.
The processing that involves disclosure of your information to partners is based on your consent, which you can revoke at any time, see the section “Your rights” below.
Recipients given access to the personal data
Transfer of personal data to third countries
The group may transfer data to partners and subcontractors outside the EU/EEA. To ensure a high level of protection of your personal data in such situations and compliance with EU/EEA rules, the Group company in question enters into a personal data processing agreement with such parties. Personal data processing agreements of this nature regulate these parties’ processing of personal data and, where applicable, the transfer of personal data in accordance with current EU/EEA rules on the protection of personal data. Such an agreement contains conditions that are required by the European Commission and that meet the requirements set by applicable law to protect the transferred personal data.
Protection and erasure of personal data
The Group has internal routines for IT and information security and takes appropriate technical and organisational measures to protect your personal data against, for example, loss, tampering or unauthorised access.
We process your personal data for the time that the processing is necessary to fulfil the purposes for which the data was collected and/or we have a legal obligation to retain the personal data. If you unsubscribe from newsletters or similar, the information will be deleted immediately.
Right to be informed: You have the right to receive information free of charge about our processing of your personal data. Requests for extracted data must be made in writing to the Group’s data protection officer at the address shown below and must be personally signed by you and contain information about your name, postal address, telephone number and e-mail address (used in communication with the Group). The extracted data will be sent to your population registration address within one month of the application being received by the data protection officer.
Right to rectification: We endeavour to ensure that the personal data that we process about you is correct and relevant for the purpose for which the processing takes place. You have the right to contact the Group’s data protection officer to ask us to rectify incorrect information about you that is processed by us. You can also request information concerning to whom we have disclosed your personal information. The Group is not responsible for problems that arise as a result of personal information being old or incorrect if you have failed to inform us of the change. Each company within the Group will, at your request or when the company discovers it, rectify or delete incorrect or incomplete information.
Right to erasure: We have an obligation to erase your personal data if (i) they are no longer needed for the purpose(s) for which they were collected, (ii) the processing of them is based solely on your consent and you revoke it, or (iii) the processing takes place for direct marketing.
Please note that you can revoke your consent to further processing of your personal data at any time (although not retroactively) by contacting the data protection officer at the address below, whereupon the Group will prevent the continued processing of said information.
You are reminded, however, that revocation of consent does not affect processing that may be undertaken without consent (e.g. the processing that takes place to be able to provide the services) but may lead to the services not working as intended or that the Group can no longer provide the services.
Right to restrict processing: In some cases, you may request that our processing of your personal data be restricted to certain limited purposes. You may do this, for example, when you believe the information is incorrect and have requested correction.
Right to data portability: We can help you transfer personal information that you have provided to us to another service provider. A prerequisite is that the recipient of the information processes it on the basis of your consent or to fulfil an agreement with you. This right only applies in relation to such personal information that you yourself have provided to us.
Right to object: You have the right to object to the processing of your personal data for marketing purposes at any time.
Complaints to the Swedish Authority for Privacy Protection: If you believe that we are processing information about you in violation of the GDPR, you can lodge a complaint with the supervisory authority where you live or work. In Sweden, the Swedish Authority for Privacy Protection is the supervisory authority.
Right to damages: If you have suffered damage as a result of our processing your personal data in violation of the GDPR, you may be entitled to damages.
If we sell, reorganize or otherwise transfer all or part of our business, your personal data may be transferred at the same time.
Questions concerning privacy
to make a complaint about a possible violation of laws and rules on privacy, you can contact our data
protection officer at the address below.
Contact information, Data protection officer
Name: Antonia Ahrnell
Postal address: To: Antonia Ahrnell, Pophouse Entertainment Group AB, Djurgårdsvägen 68, 115 21